Product
Introduction
Over 95 years, RAPS GmbH & Co. KG, based in Kulmbach, Germany, has stood for best taste, high innovative strength as wellas customized solutions. For the processing of raw materials (spices) from allover the world, RAPS has relied for years on an SAP® environment that corresponds with the office environments of its employees. The SAP applications form the control center for all processes from raw material to mill, from intermediate product to product. In addition to the raw material warehouse for the spices, RAPS manages other warehouses with several thousand items using SAP ERP.
Challenge
Commodity markets are fast-moving and only skills in trading create competitive advantages. Supply chains are no longer that reliable and IT is becoming an increasingly important pillar. A crucial process here is order entry by Customer Service, which depends on a functioning interaction between the office environment as well as the SAP applications. Orders from the customer side could often not be automatically posted into the processes of the SAP environment after automatic capture. When processing the IDocs, errors were repeatedly reported that previously had to be corrected manually. This in turn required coordination processes between colleagues from Customer Service and IT.
Solution
In order to ensure that Customer Service could work quickly and reliably with the customer, RAPS sought a solution for automated document customization and found it in Libelle EDIMON. The software enables the monitoring as well as the management of IDocs and automates typical troubleshooting tasks. Exactly what RAPS was looking for.
Customer feedback
The fact that IDocs no longer have to be sent manually between departments saves, according to Karsten Glismann (Head of IT), about one to two hours of work time per day for two employees. During peak workload times, such as the barbecue season, the savings are much higher. In total, Libelle EDIMON enables RAPS to save almost 500 hours or 63 working days per year, because they no longer have to be scheduled for IDoc processing.
Insight
The implementation ran quickly and smoothly at q.beyond, the IT service provider of RAPS GmbH & CO. KG, which also recommended the introduction of the solution. In the process, Libelle EDIMON runs as an add-on in SAP ERP (ECC 6.0 EhP3) on the three SAP systems as part of IT outsourcing at the q.beyond AG data center. The specific forms for troubleshooting could be developed by the IT colleagues at RAPS themselves with little effort.