Product
Introduction
As an internationally active company, the IT department of Klingspor AG has been focusing for years on constant 24/7 operation of the systems and maximum customer satisfaction. In order to meet these goals and the ever-increasing challenges of digitalisation and the market, the long-standing customer of our mirroring software DBShadow now also uses our integrated solution for the automation of system copies - Libelle SystemCopy (LSC).
Challenge
Over 50,000 articles, more than 30 international locations and countless demands on the IT landscape: manual system copies are definitely out of place with these orders of magnitude. Klingspor AG was therefore looking for a solution that would allow system copies of the entire SAP landscape to be made at any interval. The database copy and all rework in the systems should be carried out as automatically as possible.
Solution
Once the decision was made and the start date set, the installation and configuration was done within a few days with the Libelle team. Thanks to Libelle SystemCopy, all manual work involved in performing system copies has now been automated. Since the introduction of LSC, Klingspor has been updating SAP systems several times a year. Quickly, consistently and in the highest quality.
Customer feedback
Thomas Dietrich, Head of IT Systems at Klingspor, has known and appreciated Libelle's software solutions for several years: "My expectations of LSC were high, because we already had several years of experience with the DBShadow solution and the support from Libelle. These expectations were not disappointed." What Dietrich particularly likes about working with the software manufacturer from Stuttgart? "The consulting was extremely competent and a lot of forethought was put into the implementation. The consultant was visibly at home with the software."
Insight
"Klingspor has been using our software solutions for several years. We have reduced the time spent on system copies from five days to one day. As a result, Klingspor AG has gained significant flexibility in its IT and saved effort in the form of man-days, costs and manual work."